Support

We are here to help with image and video watermark, text, logo, caption, date-stamp, and subtitle removal; supported formats and limits; processing tasks and downloads; credits, billing, refunds, and accounts. The Service is operated by an independent individual developer, and support is provided by email.

Contact Us

You can reach our support team by email at support@550wai.com. This is our primary channel for all support, billing, and account enquiries.

Support Email

Our customer support email address is support@550wai.com. Please write from the email address associated with your account so that we can verify your identity and locate your records quickly.

Response Time

We typically respond within one (1) to two (2) business days. Response times may be longer during weekends and public holidays.

Common Questions

Common questions about image and video formats and limits, the 10-credit charge for each successfully processed image, video billing by duration and resolution, failed-task charging, file retention, refunds, and account deletion are addressed in our FAQs, Terms of Service, Refund Policy, and Privacy Policy. If you cannot find an answer, email support@550wai.com.

What to Include

To help us resolve your issue quickly, please include the email address associated with your account, the relevant order number or task details, and a clear description of the problem, including screenshots where possible.

Last updated: 2026-07-16