550W AI Labs
Support
Find help with credits, payments, refunds and your files. Contact our support team if you need more help.
We typically respond within one to two business days. Response times may be longer during weekends and public holidays.
Usage & credits
One credit balance — use it for both image and video.
Image processing costs 10 credits per successful image. Failed image tasks are not charged.
Video task estimates depend on duration, resolution, selected area, and service status; check the current product interface.
Payments & credits
If you were charged but your credits are missing, sign in to the account used for the purchase and refresh the payment result. If it remains unconfirmed, contact support with your order number before paying again.
Creem or Dodo Payments handles your payment on the next page. 550W does not collect full card details.
Refund Policy
Send an email to support@550wai.com from your account email address, including your order number and the reason for your request. We will review your request and, if it is approved, instruct Creem or Dodo Payments to issue the refund to your original payment method.
Files & privacy
We do not use uploaded images or videos to train models. Files are kept for limited periods; download your results promptly. See our Privacy Policy for retention periods and the services involved in processing.